We are looking for a Service Administrator to join our busy Service Department based at our Hastings office.

Key Responsibilities: 

• Producing invoices on completion of works.
• Answering calls, directing, and screening them where necessary.
• Act as the first point of contact for all Service customers.
• Liaise with other departments within the business.
• Manage you own workload.
• Ability to work both as part of a team and independently.
• Complete a high level of administration tasks maintaining accuracy and attention to detail at all times.
• Booking service appointments. Collating information for engineer attendance.

Skills Required: 

• Excellent communication skills, both written and verbal.
• Ability to remain calm under pressure.
• Ability to use Microsoft Office, Outlook and Word.
• Be able to multitask.
• Organised.
• Proactive.
• Reliable and presentable with good communication skills both written & verbal.
• Able to maintain a high level of accuracy and attention to detail in your work.
• Experience in a similar customer service role, where you have become used to liaising with clients and third parties over the phone & via email.
• Any service industry experience would be advantageous, although not essential.
• Confident building and maintaining relationships with colleagues and clients of all levels.
• Used to working both independently and as part of a team.
• Confident picking up new skills and learning the specifics of a new industry. 

You will be joining an exciting growing department in the business where you will be rewarded with full training and the opportunity to progress as the team develops.

We offer 24 days annual leave plus bank holidays and company funded staff social events. We offer excellent progression and salary opportunities, company sick pay, pension and healthcare plan to all staff upon successful completion of the probation period.

Triangle Fire Systems are a Real Living Wage Employer and an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.